🔐 Privacy Policy – Protech Joinery
At Protech Joinery, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, lead forms, or advertising platforms such as Facebook and Instagram. We are committed to transparency, security, and respect for your rights.
📄 1. Introduction
Protech Joinery is a locally owned and operated business specializing in custom-built kitchens, cabinetry, and partial home renovations. In the course of providing our services, we may collect personal data from users, customers, and website visitors. This Privacy Policy outlines our commitment to safeguarding this information and complying with applicable privacy laws.
🗂️ 2. Information We Collect
We may collect and process the following types of personal information:
2.1 Personal Details
- Full Name
- Email Address
- Phone Number
- Property Address or Suburb
- Preferred Contact Method
2.2 Project Information
- Type of renovation or cabinetry needed
- Estimated project timeline or urgency
- Notes or preferences you submit through our forms
2.3 Technical & Usage Data
- IP address
- Device type and browser
- Pages viewed on our website
- Referral source (e.g., Meta ad click, Google search)
2.4 Meta Lead Ads Submissions
When you submit a form through Meta (Facebook or Instagram), we collect the pre-filled and user-submitted fields, which may include your name, contact details, and project needs.
🎯 3. How We Use Your Information
Your personal data is used solely to improve your experience with Protech Joinery and deliver high-quality service. Specifically, we may use it to:
- Respond to your quote or consultation requests
- Schedule follow-up calls or site visits
- Send you updates, service reminders, or promotional offers (if opted in)
- Improve our services and website performance
- Conduct internal analytics and reporting
- Ensure compliance with legal obligations
We will never sell or rent your personal data to any third party.
🤝 4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Consent: When you voluntarily submit your information via forms or inquiries.
- Contract: When we need your data to fulfill service-related obligations.
- Legitimate Interest: For business development, lead response, and customer service improvement.
- Legal Obligation: When required by law or regulatory requirements.
🔐 5. Data Sharing & Disclosure
Your information may be shared under strict confidentiality with:
- Protech Joinery team members involved in quoting, design, or service delivery
- Trusted third-party platforms used for email communication, ad delivery, and analytics (e.g., Meta, Google)
- Service providers who help us manage our website or marketing campaigns
We do not share your information with unaffiliated third parties for unrelated marketing purposes.
🛡️ 6. Data Security
We take data protection seriously and implement various measures to safeguard your personal information, including:
- Encrypted data transmission (HTTPS)
- Secure access controls and password protection
- Routine software and platform security updates
- Limiting access to authorized personnel only
In the event of a data breach, we will notify affected individuals and comply with all applicable laws.
👤 7. Your Rights & Choices
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data, unless required for legal or service-related reasons
- Withdraw consent for communication at any time
- Lodge a complaint with a regulatory authority, if needed
To exercise your rights, please contact us at the details listed in section 10.
🌐 8. Cookies & Tracking Technologies
We may use cookies and third-party tracking tools (like Facebook Pixel or Google Analytics) to improve site performance, understand visitor behavior, and enhance ad delivery. You can manage or disable cookies through your browser settings.
🔗 9. Third-Party Services
When you engage with us via Facebook, Instagram, or other platforms, your information is also subject to their privacy policies. We encourage you to review:
✏️ 10. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. All changes will be posted on this page with the revised “Effective Date.” Continued use of our services after such changes indicates your acceptance of the updated policy.
📬 11. Contact Us
If you have any questions, concerns, or requests about your data or this policy, please contact:
Protech Joinery
📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]
🌐 Website: www.protechjoinery.com.au
